Anonymous
map-marker Hereford, Herefordshire

None has answered my problem

Gameloft - None has answered my problem
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User's recommendation: Vhdkdhrbdjdnfjfj

Nathan w Yhi

Game issue

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Gameloft - Game issue
My game keeps crashing and it took me tokens and the promo codes don't work and i tried all of them and they don't want to work No
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Loss:
$89

Preferred solution: Full refund

Angelo L Kfz

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| map-marker Keene, New Hampshire

My account is up for deletion and I did not want to delete my account and I have not gotten any resolution.

Gameloft - My account is up for deletion and I did not want to delete my account and I have not...
Gameloft - My account is up for deletion and I did not want to delete my account and I... - Image 2
Gameloft - My account is up for deletion and I did not want to delete my account and I... - Image 3
Very poor! I spent over 1,500 in the game MC5 and to no avail. I need help pleaseI have all the weapons and all the outfits and lots of $$$ spent and Im close to loose it all. As you can see by the photos posted I am the one in the middle. All top of the line thats about to be lost. I need help anyone please.
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User's recommendation: I will not recommend Gameloft

Resolved
Angelo L Kfz

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Resolved: My account has not been fixed. I do not want to delete my account.

My account was accidentally scheduled for deletion. I emailed over 15 times and no response. I have hundreds of dollars invested into my game that I do not want to loose.
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Pros:
  • I love the game mc5
Cons:
  • Customer service hard to contact

Preferred solution: I want my account reactivated

User's recommendation: This customer services is poor.

Hasnaoui B

Probleme jeux

Gameloft - Probleme jeux
Probleme le jeux achat ne pa's achaté de asphalt 6hdududududuueiejejjejejjejejejejjejejejejejjejejejjejejjehe
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Preferred solution: Price reduction

Resolved
Trevor M Kyv

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Resolved: I want to get my account unbanned

Gameloft - I want to get my account unbanned
Gameloft - I want to get my account unbanned - Image 2
Updated by user Jul 23, 2023

Company fixed the issue and I have been provided with apology.

Original review Jul 23, 2023
My account was banned because of some problem it was detected of making repeated unauthorized alterations in the game
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Loss:
$200

Preferred solution: Apology

User's recommendation: Please I want my account to be unbanned

Anonymous
map-marker Sint-Katelijne-Waver, Antwerp Province

Omdat je hebt leuke spelletjes gemaakt

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Maar waarom heb jij ons terug gezet op dragon mania legends bij het dice spelletje ons terug bij level een gezetAngryAngryAngryAngryAngry bij recommendations is de rest
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User's recommendation: Zet ons terug bij level elf

Catherine M Wni

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Verified Reviewer
| map-marker Swansea, City And County Of Swansea

Complaining

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My game account was stolen and the developer took it off the server. They restored it to the thief. Not w they will not respond. Cheats are rewarded. My partners account had billions stolen. They now deduct gold she is buying as iTunes refunded her whilst the thief had it. The behaviour of gameloft is appalling. I spend at l least 5000 gbp a year now will nt spend 50 p.
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User's recommendation: Avoid.

Dasan D

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Purchased issues

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Gameloft - Purchased issues
Gameloft - Purchased issues - Image 2
I paid for the new battle pass. But didn't received any gun skins in VIP cases. I contact them more than once. But they didn't respond. It's a scam game. Developers already gave up on this game. Please anyone who reads this do not pay for this game. They don't care if you received the correct item or not. All they need is money. I don't want someone to ended up like me. Please do not pay for this game
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Loss:
$1800
Pros:
  • Graphics
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Don't play this game and do not pay. Repeat do not pay

Resolved
Dasan D

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Resolved: Purchased issues

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Updated by user Oct 18, 2023

Company fixed the issue and I have been provided with apology. They sent me explanation via email, what caused the issue

Original review Oct 03, 2023
I tried to contact them and they don't answer any customer calls. They only said there's a customer portal forum, you can only contact them with the form. I did e-mailed them and one of customer agent replied to me once and they disappeared. Didn't respond to my emails at all. Overall I'm sad and feel like got scammed and there's no one from Gameloft. It is how it goes. If I can contact them once or more than once, I would like to get a solution for my purchased issues. But they don't care about customers. All they do is making money through this kind of game
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Loss:
$1800
Pros:
  • Graphics
Cons:
  • Poor customer service

Preferred solution: Receiving correct items

User's recommendation: Be careful when purchasing, If you get into issues. They won't help you

Trevor M Kyv

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| map-marker Kampala, Kampala

I want to get my account unbanned

Gameloft - I want to get my account unbanned
Gameloft - I want to get my account unbanned - Image 2
My account was banned because of it was detected making repeated unauthorized alterations in the game
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User's recommendation: Please I want my account to be unbanned

Dassy k

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Verified Reviewer

Something is wrong with my computer

I need to speak to somebody about Dreamlight valley I am in need of some assistance with my computer because it takes a long time because its old
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alfredo g Ols

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No response from Customer Care Asphalt 8

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Gameloft - No response from Customer Care Asphalt 8
Gameloft - No response from Customer Care Asphalt 8 - Image 2
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Updated by user Apr 26, 2023

no response from customer care asphalt 8

Updated by user Apr 26, 2023

I keep contactin customer care without any success.

Original review Apr 26, 2023
I lost my progress and a few purchases never received. I have been waiting for long but never got contacted by customer care. ID [224****] [224****] In my second account I also lost my progress and never got contacted by customer care. ID [221****] Please, pass my case to customer care Asphalt 8 so both my accounts can be fixed. Thank you in advanced.
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Loss:
$5
Pros:
  • Good games
Cons:
  • Very bad customer care

Preferred solution: Progress in both my accounts restore, and two purchases delivered.

Mark F Ggd

I want my progress back with ice age.

I have the game get Ice Age and Im not having my information updated on the game. In game Centre I have to the point of 70. Thats where Im at level 70. But my Facebook does not give me the up-to-date games up-to-date there for the money I spent in the past in the game it was a lot, but never gave me back my level that I was at, my number is 343-422-****. My name is Mark Francis. My ID is Heididog 109.
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Preferred solution: Yes enough points to get me back up to level 70 where I was prior. That would be probably 2,000,700,000 points for ice age.

Chiriacescu A

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Verified Reviewer
| map-marker Sutton Coldfield, Birmingham

Can't connect to my main account

Hi ,I can't connect with my account Cobra eteme express66 5200 k score..vip 10 level.I created a new account, which is running nice and smooth.. mention when I create it's coming like my vip 10 account with 22 credit and with my Paragon armour on the picture... What is going on.. when I connect with my old account score 5200 cobra extreme express66.. crashing my phone... please help me
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User's recommendation: To play

Anonymous
map-marker Huntsville, Alabama

Purchasing issues with Asphalt 9

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Earlier this week I tried to buy an internal game pack for the game. I bought two already that day. Then all of a sudden nothing could be bought and still can't be bought. I had another person try and buy and he can't either to this day. We both sent messages to customer care via the game and still have gotten any response back.
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User's recommendation: Don't get any game through GameLoft

About

Related Companies

Vivendi, Dailymotion, Gregory Porter Music, Groupe Canal

Summary

Gameloft is an IT corporation that specializes in developing various video games and software products for mobile devices. The company was founded in 1999. Nowadays it is one of the leading companies in the sphere of creating games for mobile devices. The corporate office of the company is located in Paris, France. Gameloft is an official partner of Louisiana Entertainment group. The company creates video games of different genres: action, strategies, simulators, board games, MMORPG and many more. Gameloft develops software and video games for a large number of devices like iPads, iPhones, Android-based tablets and phones, Xboxes and others.

Gameloft reviews and complaints

Gameloft is ranked 139 out of 1282 in Games and Movies category

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